FAQs

What countries does People N Planet ship to?

Right now, we ship all across the United States—and for a limited time, shipping is free within the contiguous U.S. (sorry, Hawaii and Alaska—we’re working on it!). We’re also making plans to expand to more countries soon. If you’re checking us out from outside the U.S., thank you for your love and support—we can’t wait to reach you in the future!

How long will my order take to arrive?

Please allow up to 5 business days (excluding holidays) for us to carefully fulfill your order, though we’ll always do our best to ship it sooner. Once on its way, delivery times will vary depending on the delivery location.

How much is shipping?

For a limited time we are offering free shipping in the contiguous United States. Sorry Hawaii & Alaska, your shipping will be calculated at check-out.

Why don’t you offer express shipping?

We get it—fast shipping is everywhere these days. But at People N Planet, we’re committed to doing things a bit differently. To keep our carbon footprint low, we don’t offer express or next-day delivery. Instead, we focus on shipping
orders as efficiently (and sustainably) as possible—so your package may take a
little longer to arrive. Thank you for waiting with us-it’s worth it for a
greener future!

How will I know my order has shipped?

You will receive an email indicating that your order has shipped, along with the tracking information.

How can I see the status of my order?

There are a couple of ways to track your order:

1. If you have an account, log in to your account and check Order status.  

2. If you placed your order without setting up an account, have your order number and the associated email address handy. Go to Order Status (found at the bottom of the page in the How Can We Help section) and complete the information.

How do I know what size I need; is there a size chart I can refer to?

Yes, we do have a size chart. You can find the link to a chart on each product page.

Worry not, if the size is still not quite right, please email us at orders@peoplenplanet.com and follow the steps indicated under Returns & Refunds and we’ll take care of it.

What is your return policy?

We hope you love what you ordered; however, if you’re not happy, we’re not happy. We gladly accept returns 15 days after the delivery date, which means you have 15 days after receiving your item to request a return.

Do you offer free returns?

Yes! We’ve got you covered. If something’s not quite right, you can return it for free—we want your shopping experience with People N Planet to be easy and worry-free.

How do I start a return?

Super simple! Just send us an email at orders@peoplenplanet.com with your order number in the subject line. Let us know what you’d like to return and why, and we’ll send you a prepaid return label. Once we get the item back, we’ll process your refund or exchange right away.

In the spirit of being greener, we ask that you reuse the original packaging—or any other packaging you have at home—when sending items back. And if you can, try to limit returns to what’s truly necessary and bundle returns when possible. Every little bit helps the planet.

We’re also working on automating our return process to make it even easier, so stay tuned!

When can I expect my refund?

Once we receive your return, we’ll review it and process your refund. If there’s any issue, we’ll reach out right away by email or phone. Refunds can take up to 2-3 weeks to show up, depending on your payment method.

Do you offer exchanges?

We apologize, we don’t currently offer direct exchanges. But no worries! Returns are free, so you can easily send your item back and place a new order for the one you want.

What if I received the wrong item or a damaged item?

Oh no—sorry about that! If your order isn’t right or something arrived damaged, please let us know right away so we can fix it.

Just email us at orders@peoplenplanet.com with your order number in the subject line, a quick description of the issue, and photos if you have them. If we sent the wrong item, we’ll ship out the correct one ASAP and send you a prepaid label to return the other. Easy, no stress.

What makes People N Planet sustainable and eco-friendly?

Terms like “sustainable,” “eco-friendly,” and “organic” get tossed around a lot in the textile world—with little to no regulation of use or validation.  At People N Planet, we’re committed to doing better. While we’re always looking for ways to improve, here’s what we’re already doing to keep our impact as low as possible:

• Using certified organic cotton instead of conventionally grown cotton.
• Strictly limiting our use of fossil fuel–based materials like polyester and spandex.
• Switching to compostable packaging and labels and skipping any packaging that isn’t necessary.
• Limiting our carbon footprint from our supply chain, shipping, and daily operations.
• Eliminating extra tags and labels the stuff that usually gets tossed right away.

Why does People N Planet limit the use of Spandex and/or polyester in clothing?

We take sustainability seriously, and there are a few big reasons we avoid plastic-based fabrics like polyester, Spandex, nylon, and acrylic whenever we can. Sure, these materials—especially Spandex—give fabrics that stretchy feel we all know. But the use of these fossil fuel-based materials come with a heavy environmental cost, both in production and disposal.

Here are some of the reasons why we limit them:

• Fossil fuel–based: They’re made from oil and require harsh chemicals to produce. Using fossil fuels for clothing isn’t sustainable.
• Non-biodegradable: These fabrics don’t compost. Technically, they break down very slowly over decades or centuries—but in the process, they release millions of microplastic particles.
• Microplastic pollution: Every wash releases microplastics into our water systems, where they persist, enter the food chain, and harm marine life.

By limiting these materials, we aim to create clothing that’s kinder to the planet without compromising style and quality.

Is People N Planet carbon neutral?

Carbon neutrality and carbon off-setting are hot topics in the fashion industry and ones that, along with sustainability and eco-freindly, are not regulated in the fashion industry. Therefore, we are very careful about the claims we make in an effort not to greenwash. We carefully avoid any false or exaggerated claims and focus on transparency, verified certifications, and real impact, like using GOTS certified organic cotton, compostable packaging, and partnering with CleanHub and GreenStory.

We consider these guidelines with every decision we make:

• Materials: Use organic, recycled, or renewable fibers; limit plastics like polyester and Spandex.
• Chemicals & dyes: Avoid toxic chemicals and follow safe wastewater practices.
• Energy & emissions: Reduce carbon footprint and use renewable energy where possible.
• Water: Minimize usage and treat wastewater responsibly.
• Packaging & waste: Use compostable/recyclable materials and cut unnecessary packaging.
• Labor & ethics: Ensure fair wages, safe conditions, and ethical practices.
• Transparency: Share verified info to avoid greenwashing.
• Circularity: Promote recycling, upcycling, and take-back programs.

What type of packaging do you use?

At People N Planet, we care about every step of our products’ journey—including how they arrive at your door. That’s why we use TishWish packaging, made from compostable, eco-friendlier materials that protect your order while minimizing environmental impact. Using TishWish helps us reduce waste, avoid fossil-fuel-based materials, and stay aligned with our sustainability mission, ensuring every part of our process—from fibers to shipping—is as responsible as possible.

The TishWish mailer is plant-based, made from corn, and composts naturally—breaking down in about 3 months in a commercial composting facility or 4–6 months at home. On top of that, TishWish runs the Timber ReLeaf Project, planting a tree for every order they receive. So far, they’ve planted over 5,500 trees!

What do CleanHub and GreenStory?

Why are your styles and size limted?

We do apologize if we don't have your size. We are a family-owned, self funded venture (at least for as long as we can) and as such, have started with limited styles and sizes. As we grow, we will definitely be adding more styles and sizes. We thank you for your patronage.

Do you have retail stores?

Currently, we do not have any retail stores, and we don’t sell through any third-party platform. All our clothes are sold exclusively through our website.

Do I have to create an account to purchase?

No, you sure don’t, but it’s highly recommended. Creating an account allows you to see your order history, track your orders, and check out quicker. You may order as a guest; however, you will be required to enter your email address so that we can send you order statuses and updates.

How do I change my account password?

To change your password, log into your account and select Change Password. You will be prompted to enter a new password, and after clicking Submit, you will be logged out of the system. Use your new password to log back in.

I forgot my password, can you help?

Of course, but we won't be able to retrieve your existing password; you'll need to create a new one. Go to the Account Login page and click on Forgot your password. Enter the associated email and click Submit. A reset account password email will be sent to you. Click on the link and enter a new password.